Можем ли мы вам помочь?

For the most part, the expiration date is at least 12 months. If the product expires earlier, the manager will inform the customer while placing the order.

We do not provide specific guidance on how to use our products. The main recommendation is that the products should only be used by certified professionals. A trained and experienced specialist will know what to do. Our company is not responsible for any possible negative consequences that may be caused by improper use.

Our team tries to deliver orders within 3 working days. Ice can melt during that period. Due to the fact that the package is insulated and there is no air penetration, the temperature should not rise above 8 ° C. Under these conditions, the product can be stored for 7-14 days. There are heat-resistant preparations (e.g. Innotox). They can be stored normally at temperatures up to 30°C.

It's easy. Add the desired products to your cart. Specify the amount of product you need. Then enter your contact information. This information is important in order to make the delivery.

When you place an order, it will appear in our system. Then, the manager will write you and inform you about payment and delivery details. This can only be done during working hours.

You can make changes using Email or WhatsApp. Contact our manager and he will make it happen.

Our customers can order as many products as they need. There is no minimum order. But we recommend ordering several products at once so that the cost of goods and delivery will be as favourable as possible.

Мы предлагаем несколько способов оплаты. Это может быть банковский перевод SWIFT или перевод через приложение Wise. Если вас интересует банковский перевод, пожалуйста, свяжитесь с нами.

The easiest way to pay is through the Wise app. It takes no more than ten minutes. Detailed instructions can be obtained from the manager.

This payment system does not allow payment for medical supplies. Fillers and toxins fall into this category.

We ship ordered products no more than two business days after payment is made. It may take longer if you order a product that is out of stock.

Our team can ship your order to most countries. If it is not possible to deliver to your country, a manager will inform you right away.

There are several postal and courier services that we work with. The delivery time will depend on the specific company and the location to which the products need to be delivered. On average it takes:

• DHL, FedEx, UPS - от 3 рабочих дней;
• EMS - от 10 рабочих дней.

It will depend on the final destination. And also on what volume and weight of the parcel. During the ordering process, an approximate cost will be automatically calculated. But if you have a heavy or bulky order, it will be recalculated later. The final cost will tell the manager.

The manager will send you a tracking number. You can use it to find out where the package is. This will be done the same day the products are shipped.

In most cases, delivery from DHL or FedEx takes no more than 3 working days. And EMS delivery takes 10-14 working days. According to the laws, the delivery time should not exceed 60 working days. If your package does not arrive within that timeframe, you can write a statement for which we will make an inquiry to the courier company. We will not be able to resend or return the package.

Pay attention to the fact that the customer should independently study the legal regulations of the country in which he is. If such a situation occurs, it is best to contact customs. You can also reject the parcel and indicate that it must be returned to the sender. Once it is returned, we can either refund the payment for the products or resend the parcel. If you are interested in re-sending, you will need to make the shipping payment again. We can refund the payment for the products if they are returned. If the products are withdrawn, we cannot issue a refund.

Да. Менеджер проконсультирует, как вы можете это сделать.

If there is a good reason why the product did not fit you, you should contact us by e-mail at [email protected] no later than 3 calendar days after receiving the package. We only issue refunds when there is no damage to the product or its packaging. If the product has been opened, used or damaged, we will not be able to make a return.

The refund is the same as the payment. You can only get a refund of the money you spent on the medication. Shipping charges are not refundable. It can take up to 28 business days for a refund. This will depend on the payment system used. To expedite the process, you can contact your bank. To request a refund, use the email address [email protected] Запросы не принимаются через чат, веб-сайт или телефонный звонок.

You can contact us by e-mail or WhatsApp and Telegram every day from 09:00 am to 01:00 am (CET) or from 03:00 am to 07:00 pm (EDT).

Can I find your distributor in my country? Can I be your distributor?

We don't have bank accounts in other countries. In case we change the details, we will send an email notification about it.

No, it's not our representative. We only work with the numbers that are listed on the site. And emails are sent from the domain [email protected]