Podemos ajudá-lo?
In this section you can find answers to the most asked questions
Pagamentos
Pay attention: The orders are being paid in case when money has been already credited to your account.
Atualmente oferecemos 2 formas de pagamento
-
SWIFT bank transfer - SWIFT is the largest international system that enables fast and secure overseas money transfers to foreign bank accounts of individuals and businesses.
-
Transfer via the Wise application (using Visa, Mastercard bank cards) - is a payment system for fast money transfers between countries with a fixed exchange rate and low fees.
Infelizmente não trabalhamos com PayPal.
There is no option to pay via PayPal. This payment system does not allow payment for medical supplies. Fillers and toxins fall into this category.
Escolha a forma de pagamento que melhor lhe convém.
Please note, we don't have bank accounts in other countries. In case we change the details, we will send an email notification about it.
Tenha em conta:
- As taxas de transferência bancária são pagas pelo comprador
- A transferência pode levar até 3 dias úteis
As soon as the payment is received on our bank account, we will send your package in accordance with the shipping rules.
The easiest way to pay is through the Wise app. It takes no more than ten minutes. Detailed instructions can be obtained from the manager.
Política de devolução
You can issue a return of goods within 3 business days from the date you receive your order, if:
- O produto possui defeitos de fabricação
- O conteúdo do pacote não corresponde ao seu pedido.
To process a return, contact your manager. We will offer you a replacement or refund of the purchase price minus shipping costs. To receive a Refund, you will need to send the package back to Korea and provide all your bank account details. Regardless of how the payment was made, once the package is returned to Korea, the refund will be made by SWIFT transfer and take up to 29 business days.
We ask you to store the goods in accordance with the temperature regime before processing and returning.
Para obter mais informações, consulte a seção “Perguntas Frequentes”.
If you have any questions regarding payment and return, please contact us by WhatsApp or email. Our managers will be happy to advise you and answer all your questions.
Envio e entrega
We are interested in every customer, we sell original manufactured products and offer a wide range of high quality products. We have more than many Korean brands in our range and we are constantly working on expanding it. We offer popular budget products as well as premium products.
We have a vast experience in sending parcels by FedEx, DHL, UPS and EMS to many countries on your preference and the country of import.
We value our customers and are happy when you come back to us again! That's why we have created a smart delivery option for goods.
Pedidos em espera
We have a stock of popular products. If a desired product is not available we can order it quickly and deliver within 1-2 working days to our warehouse. After getting the products, we deliver to your destination.
Número de rastreamento e prazo de entrega
On average, delivery takes 3 to 7 business days for your goods to arrive, depending on the courier service and destination.
You will be able to choose the delivery option that suits you best. For bulk orders, delivery costs are calculated by our manager on an individual basis.
As soon as your order is shipped, we will send you a tracking number so you can track your order in real time. When the manager sends a tracking number, you can track the package and find out where your package is.
Problemas com o envio
- If you have lost your parcel, you should contact the courier service to resolve the issue. We will be happy to help you to find and return your parcel as soon as possible.
- We are not responsible for the payment of taxes, if any, at the customs of the country of import.
- If your parcel has been detained by customs, you will need to contact your local customs office and try to have it released or your parcel rejected. Once the parcel is returned to Korea, we will refund your money minus the shipping cost.
Please check shipping address and personal information when placing an order. Moreover, check the rules and regulations of goods imported into your country beforehand.
Devoluções
You can return the order within 3 working days of receipt of the goods. Make a return if the reason falls under one of the following conditions:
- Os produtos apresentam defeitos de fabricação.
- O conteúdo do pacote não corresponde ao seu pedido.
Você pode encontrar informações sobre as condições de devolução na seção "Pagamentos e Devoluções".
Para obter mais informações, consulte a seção “Perguntas Frequentes”.
Para obter mais informações, consulte a seção “Perguntas Frequentes”. [email protected] if you have any questions about delivery arrangements. Our experienced managers will advise you and answer any questions you may have.
Dúvidas sobre os produtos:
Vocês distribuem produtos originais?
All of the products shown are original. All products meet Korean quality standarts. All products were manufactured in factories in Korea.
Por quanto tempo o produto é conservado?
For the most part, the expiration date is at least 12 months. If the product expires earlier, the manager will inform the customer while placing the order.
Como usar seus produtos?
We do not provide specific guidance on how to use our products. The main recommendation is that the products should only be used by certified professionals. A trained and experienced specialist will know what to do. Our company is not responsible for any possible negative consequences that may be caused by improper use.
E se o gelo no pacote derreteu quando o pacote foi entregue?
Our team tries to deliver orders within 3 working days. Ice can melt during that period. Due to the fact that the package is insulated and there is no air penetration, the temperature should not rise above 8 ° C. Under these conditions, the product can be stored for 7-14 days. There are heat-resistant preparations (e.g. Innotox). They can be stored normally at temperatures up to 30°C.
Sobre pedidos:
Como fazer um pedido?
It's easy. Add the desired products to your cart. Specify the amount of product you need. Then enter your contact information. This information is important in order to make the delivery.
O que fazer depois de fazer um pedido?
When you place an order, it will appear in our system. Then, the manager will write you and inform you about payment and delivery details. This can only be done during working hours.
Posso alterar um pedido já realizado?
You can make changes using Email or WhatsApp. Contact our manager and he will make it happen.
Posso encomendar qualquer quantidade de um produto? Existem quantidades mínimas de encomenda?
Our customers can order as many products as they need. There is no minimum order. But we recommend ordering several products at once so that the cost of goods and delivery will be as favourable as possible.
Sobre o pagamento:
Como posso pagar pelo meu pedido?
Oferecemos várias formas de pagamento. Pode ser uma transferência bancária SWIFT ou uma transferência através do aplicativo Wise. Se você estiver interessado em uma transferência bancária, entre em contato conosco primeiro.
Qual é o método de pagamento mais fácil?
The easiest way to pay is through the Wise app. It takes no more than ten minutes. Detailed instructions can be obtained from the manager.
Por que não há opção de pagamento via PayPal?
This payment system does not allow payment for medical supplies. Fillers and toxins fall into this category.
Quanto tempo demora para enviar um pedido?
We ship ordered products no more than two business days after payment is made. It may take longer if you order a product that is out of stock.
Os produtos podem ser enviados para qualquer país?
Our team can ship your order to most countries. If it is not possible to deliver to your country, a manager will inform you right away.
What courier services do you cooperate with? How does this affect the delivery time?
There are several postal and courier services that we work with. The delivery time will depend on the specific company and the location to which the products need to be delivered. On average it takes:
- DHL, FedEx, UPS - a partir de 3 dias úteis;
- EMS - a partir de 10 dias úteis.
Quais serão os custos de envio?
It will depend on the final destination. And also on what volume and weight of the parcel. During the ordering process, an approximate cost will be automatically calculated. But if you have a heavy or bulky order, it will be recalculated later. The final cost will tell the manager.
Posso rastrear o pacote?
The manager will send you a tracking number. You can use it to find out where the package is. This will be done the same day the products are shipped.
E se a entrega do pacote estiver atrasada?
In most cases, delivery from DHL or FedEx takes no more than 3 working days. And EMS delivery takes 10-14 working days. According to the laws, the delivery time should not exceed 60 working days. If your package does not arrive within that timeframe, you can write a statement for which we will make an inquiry to the courier company. We will not be able to resend or return the package.
O que fazer se o pacote estiver preso na alfândega?
Pay attention to the fact that the customer should independently study the legal regulations of the country in which he is. If such a situation occurs, it is best to contact customs. You can also reject the parcel and indicate that it must be returned to the sender. Once it is returned, we can either refund the payment for the products or resend the parcel. If you are interested in re-sending, you will need to make the shipping payment again. We can refund the payment for the products if they are returned. If the products are withdrawn, we cannot issue a refund.
Posso buscar a minha encomenda nos correios?
Sim. O agente informará onde e como.
Sobre devoluções:
Posso devolver um produto?
If there is a good reason why the product did not fit you, you should contact us by e-mail at [email protected] no later than 3 calendar days after receiving the package. We only issue refunds when there is no damage to the product or its packaging. If the product has been opened, used or damaged, we will not be able to make a return.
Posso obter um reembolso total do meu pedido?
The refund is the same as the payment. You can only get a refund of the money you spent on the medication. Shipping charges are not refundable. It can take up to 28 business days for a refund. This will depend on the payment system used. To expedite the process, you can contact your bank. To request a refund, use the email address [email protected] Não serão aceitos pedidos via chat, site ou ligação telefônica.
Quando o atendimento ao cliente está disponível?
You can contact us by e-mail or WhatsApp and Telegram every day from 09:00 am to 01:00 am (CET) or from 03:00 am to 07:00 pm (EDT).
Can I find your distributor in my country? Can I be your distributor?
Can I find your distributor in my country? Can I be your distributor?
Can I transfer payments to bank accounts in other countries? Or do you only have an account in South Korea?
We don't have bank accounts in other countries. In case we change the details, we will send an email notification about it.
I received a message from a number that is not on your site. Can I place orders through it?
No, it's not our representative. We only work with the numbers that are listed on the site. And emails are sent from the domain [email protected]