May we help you?

In this section you can find answers to the most asked questions

What payment options can I use?

Write one or two paragraphs describing your product or services. What payment options can I use?

We want to make buying your preferred products fast and easy. So when it's time to make your purchase, you can use any of these payment options:

Visa
Mastercard
WeChat Pay

Our users can store multiple credit cards in their profiles for faster checkout. If you're not already a Member, join us today.

Pay in just a few steps:

1. Select PayPal as your payment method at the checkout.

2. You'll then be redirected to the PayPal website to proceed with the payment.

3. If you're already a PayPal customer, you can log in with your user details and confirm the payment. If you're new to PayPal, you can create a PayPal account and then confirm the payment.

4. You'll then return to hm.com and your order and payment will be complete!

Our delivery options

We will use a combination of shipping carriers to ensure the safest, quickest delivery of your items with online package tracking. In- stock items usually arrive within 1-7 business days, depending on your location. Your shopping cart will display an estimated delivery date for ease of reference. Here's a breakdown of what each shipping term means:

If you have a FedEx you may enter your account number on our Shipping Method page during checkout and you will not be charged any shipping fees. Accounts will be verified with the carrier.

If you have a EMS you may enter your account number on our Shipping Method page during checkout and you will not be charged any shipping fees. Accounts will be verified with the carrier.

International

Shipping fees are calculated on a combined basis of weight, value (for insurance purposes) and destination. Some orders are shipped in multiple parcels. We do not add additional fees to your order if we ship in multiple parcels.
Some items cannot be exported due to manufacturer or government restrictions. You will receive an on-screen notice if you attempt to put an item in your shopping cart or check out an order containing items which we cannot send to you.

Where we ship ?

We ship around the globe. Please check below to acquaint yourself with any exceptions and conditions that may apply to your neck of the woods.

Frequently Asked Questions

Are the products authentic ?

These terms of service ("Terms", "Agreement") are an agreement between the website ("Website operator", "us", "we" or "our") and you ("User", "you" or "your"). This Agreement sets forth the general terms and conditions of your use of this website and any of its products or services (collectively, "Website" or "Services").

What is the expiry ot the products ?

Although this Website may be linked to other websites, we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked website, unless specifically stated herein.

You should carefully review the legal statements and other conditions of use of any website which you access through a link from this Website. Your linking to any other off-site pages or other websites is at your own risk.

How to use your products ?

We do not provide specific instructions on how to administer or use our products as we are not aware of our customer’s medical histories and health conditions. We strongly recommend that these products are used solely by licensed professionals who have received training and experience with these products.

What if the ice pack is melted when i've received my parcel ?

Website may use cookies to personalize and facilitate maximum navigation of the User by this site. The User may configure his / her browser to notify and reject the installation of the cookies sent by us.

How can we help you?

Feel free to contact us via the form beside or directly via email address.